Limited Lifetime Warranty Terms

The short version

What it covers: our pipe keeps its integrity, and water that enters the inlets exits the outlets, for a lifetime under normal use with proper maintenance.
What keeps it valid: an inspection by Drain Designs at least once every two years, plus basic care of drains and discharge areas.
What it does not cover: neglect and outside forces. For example, if a tree is left to grow into a drain until roots clog it, that is not covered.
Transfers: the warranty can pass to a new owner when the home is sold, with written notice and an inspection.

These are the warranty terms provided with every Drain Designs quote. Your signed quote and the terms attached to it govern your system.

Limited lifetime warranty

Drain Designs guarantees that our pipe will retain its integrity and that water that enters the inlets will exit the outlets for a lifetime under normal use with proper maintenance, as described below.

We use high-grade Schedule 40 or SDR35 PVC pipe and fittings, depending on the application.

Maintenance and owner responsibilities

To keep this warranty valid, the owner is required to have the system inspected by Drain Designs at least once every two years. Inspections are billed at your local team's current hourly service rate. An average system inspection takes about two hours.

Drain Designs systems require very little maintenance. Discharge areas need debris removed when it builds up at the end of the pipe system. Easy-access cleanouts should be checked yearly, especially near trees, on systems without gutter guards and on properties with little fall. You can call us, or run water into the cleanouts to confirm that it comes out at the discharge areas.

Caution: the homeowner is responsible for maintaining discharge areas near walkways or driveways. Algae may grow or ice may form, causing slippery conditions.

Surface, French and American drains may be affected over time by root infiltration and debris buildup. Depending on the location, root systems and the type of runoff entering the system, debris may build up around a drain and the drain may need periodic cleaning. These systems should be inspected regularly, at least once a year. Remove debris from surface drains before heavy rains.

After extended dry weather, homes on expansive soils or soils with high clay content should have the soil along the foundation watered once it shrinks away and leaves a gap of more than 3/8 inch. Walking slowly around the home with a running hose (about 1 gallon per 5 feet) weekly during drought conditions can help prevent foundation cracking.

System limitations

Our downspout drainage systems are designed to catch a limited amount of water (about 90%, about 90% of the time), depending on property gradient, pipe size, severity of rainfall and other factors.

Our surface drains provide a low point for water to collect and a pipe to carry it away. Our systems are designed to catch runoff where specified to help reduce excess saturation and erosion. They should not be expected to eliminate all wetness.

Warranty limitations

This warranty does not cover failure, damage or deterioration of the drainage system arising from causes that include, but are not limited to: fire, extreme heat or crushing weight; contact with digging, probing or boring tools; other external force applied by foreign objects such as tree roots; animal damage; earthquakes; acts of God; or other causes beyond the control of Drain Designs.

Changes to the system

If any part of a Drain Designs system must be removed, reinstalled or modified, a certified Drain Designs installer should perform or approve the removal and reinstallation to keep the warranty valid. Removal and reinstallation costs are the responsibility of the homeowner.

Transferring the warranty

The original purchaser may transfer this warranty when ownership of the property changes. Send written notice to Drain Designs with the new owner's information: property address, name, mailing address if different, and date of transfer.

After receiving notice, Drain Designs will contact the new homeowner to set up a system inspection and walkthrough, typically about two hours, billed at the current hourly rate. The new owner receives a copy of the current warranty and is asked to acknowledge its terms and obligations by returning a signed copy. The transferred warranty takes effect when the signed copy is received. Any transferred warranty period is no more than 20 years from the original installation date.

Warranty claims

Drain Designs reserves the right to inspect any damage or failure before settling a claim. Claims are settled by repair or replacement of any faulty or malfunctioning part of the system.
Claims will not exceed the original cost of labor and materials for the parts of the system needing replacement.
Service calls for non-warranty repairs or adjustments may be subject to a service call charge. This includes failure to properly maintain surface drains or discharge areas.

For claims or questions about the warranty, call 1-800-DRAINAGE (800-372-4624) or contact your local team.